Refund Policy

Return and Refund Policy

Effective Date: May 19, 2026

At Tabletop Motion Co. we take pride in the Custom Work we produce and the products we sell. Because our business involves both professional services and physical goods, please review the specific policies below.

1. Video Production & Custom Services

All sales for video production services, digital content, and "Custom Work" are Final Sale.

No Refunds for Aesthetic Choices: The Company operates as a creative studio. We do not offer refunds, credits, or reshoots based on subjective preferences, "vibe," or artistic disagreement. Our artists use their professional discretion to fulfill the shots purchased.
Technical Failure Exception: In the event of a documented technical failure (e.g., corrupted files or equipment malfunction resulting in a failure to deliver the purchased shots), The Company may, at its sole discretion, offer a refund or a complimentary reshoot.
Reshoot Policy: Any request for a reshoot based on a change of mind, "errors or omissions" by the Client when placing the order, or aesthetic preference will be treated and billed as a new, separate order.

2. Physical Product Abandonment & Liability (Service Property)

If you have shipped a product to The Company for filming or photography, you agree to the following terms regarding the handling, storage, and disposal of your property:

Assumption of Risk & Waiver of Liability: The Client acknowledges that shipping products for production involves inherent risks. The Company is not liable for any loss, theft, destruction, or damage to the product, whether accidental or otherwise, while in transit or in our possession. This includes, but is not limited to, damage occurring during the filming process, storage, or accidental disposal. The Company does not provide insurance for Client property; it is the Client’s sole responsibility to insure their items if they so choose.
The 14-Day Clock: Digital delivery of your video link to the email provided at checkout constitutes formal notice of project completion. You have exactly fourteen (14) days from the timestamp of that email to provide a prepaid return shipping label.
Deemed Abandoned: If a valid return label is not received within this 14-day window, the product is officially and legally deemed abandoned property.
Finality of Disposal & Associated Costs: The Company reserves the absolute right to dispose of, donate, or destroy abandoned property at its sole discretion. The Company shall not be liable for the disposal of any item once the 14-day window has expired, nor for the accidental disposal of items at any time.
Disposal Invoicing: In the event that disposing of the abandoned product incurs specific costs (including but not limited to specialized disposal fees, recycling charges, bulk removal, or hazardous waste handling), the Client agrees to be held financially responsible. All disposal costs will be invoiced to the Client at The Company’s actual cost plus a twenty percent (20%) administrative markup. No compensation, refunds, reimbursements, or credits will be issued for products damaged, lost, or disposed of under this policy.

3. Online Store Purchases (Physical Goods)

For non-custom physical products purchased directly from our online store, we offer the following return terms:

20% Restocking Fee: All eligible returns are subject to a 20% restocking fee, which will be deducted from your refund.
Shipping at Owner’s Expense: The Client is responsible for all shipping and handling costs for the return. Original shipping fees paid at the time of purchase are non-refundable.
Return Window: Returns must be initiated and the product received at our Gahanna, OH facility within 14 days of the original delivery date.
Condition: Items must be in their original, unopened packaging and in "new" condition. We reserve the right to deny a refund if the item shows signs of use.

4. Custom-Made Physical Products

Final Sale: Any physical products that are custom-made, personalized, or manufactured to Client specifications are Final Sale. No returns, refunds, or exchanges will be accepted for these items under any circumstances.

5. How to Initiate a Return

To start a return, please contact our support team. Please include your order number and the reason for the return. All returns require an RMA.